Complete Guide: How to View and Manage Your Reviews on Google

Imagen de portada mostrando una pantalla de computadora con reseñas de Google, estrellas de valoración y un empresario interactuando con el feedback. Representa el análisis y gestión proactiva de la reputación online de un negocio

Google reviews represent a crucial aspect for the online reputation of businesses and professionals. Not only do they influence public perception, but they also play a significant role in SEO ranking, especially in local searches. This guide is designed to teach you how to view, interpret, and respond to your Google reviews, thereby strengthening your digital presence.

If after reading this guide, you still need help viewing your reviews or any help with your Google account, you can now take advantage of our Google Business profile management service, with 30 days free!

Importance of Google Reviews

Boosting Business Through Reviews

Positive reviews on Google can catapult your business to success, improving your visibility and attracting more potential customers. They provide social proof that supports the quality of your services or products, encouraging new customers to choose you over the competition.

How Reviews Affect Your Local Rankings

Happy businessman reading positive reviews on his laptop, surrounded by thumbs up and smiley face icons, symbolizing the positive impact of customer feedback on the business.

Google's algorithm prioritizes businesses with recent, positive reviews, improving their ranking in local search results. An effective review management strategy can significantly increase your local SEO, making it easier for more customers to find your business online.

How to View Your Reviews on Mobile Devices

Access to Reviews through Google Maps on Mobiles and Tablets

To view your reviews on mobile devices:

  1. Open the Google Maps app and make sure you're signed in to the Google account associated with your business.
  2. Go to the side menu and select “Your Contributions,” then go to “Reviews.”
  3. Here you can see all the reviews that users have left about your business.

Steps to Find Your Reviews in the App

This process simplifies viewing reviews, allowing you to respond quickly and manage your online reputation from anywhere.

How to View Your Google Reviews from a Computer

Instructions for Accessing Your Contributions on Google Maps

From your PC, visit Google Maps and sign in with your Google account. From the side menu, choose "Your contributions" and then "Reviews" to see a list of all the reviews associated with your profile.

Manage and Edit Reviews from PC

Responding to reviews from a computer may be more convenient for some users, offering the ability to write more thoughtful and thoughtful responses.

Handling Negative and Positive Reviews

Strategies for Responding to Negative Reviews

Small business owner interacting with a tablet to respond to online reviews, in a welcoming environment that mixes traditional business values ​​with modern technology.

Dealing with negative reviews professionally and constructively is essential. Offering solutions and showing empathy can transform a negative experience into an opportunity to demonstrate your commitment to excellence in customer service.

We leave you here another article where you will understand why you should respond to all negative reviews on Google.

How to Encourage More Positive Reviews

Group of satisfied customers using their smartphones to leave positive reviews for a local business, in a happy and dynamic environment that captures the moment of sharing their excellent experiences.

Encouraging satisfied customers to leave positive reviews is a key strategy. This can be achieved through friendly post-purchase reminders or through incentives that do not violate Google policies.

Editing and Deleting Reviews on Google

How to Edit a Google Review

Users can edit their reviews by going to the same “Your Contributions” section in Google Maps, selecting the specific review, and choosing the edit option.

Process for Removing Inappropriate or Incorrect Reviews

In cases where reviews are inappropriate or violate Google policies, you can report them for review and possible removal. This process helps maintain the integrity and accuracy of the reviews on your profile.

Common Problems When Viewing Reviews on Google

Why Can't I See Some of My Reviews?

Sometimes reviews may not appear due to technical issues, Google spam filters, or because they are being reviewed for content policy violations. This segment offers solutions to these common problems and provides recommendations on how to address them. Maintaining an authentic and representative review profile is crucial to the credibility and success of your online business.

Solutions to Common Problems with Google Reviews

If you're having trouble viewing or managing your reviews, make sure you're using the correct Google account and that your business is verified on Google My Business. If technical issues persist, contacting Google support can offer direct and customized solutions.


In conclusion, understanding how to view and manage your reviews on Google is essential for any business or professional looking to strengthen their online presence. Reviews not only serve as a valuable indicator of the quality of your services or products but also play a crucial role in your local SEO ranking. This article has provided a detailed guide to help you navigate the process of viewing, responding to, and optimizing your reviews on Google, ensuring you can get the most out of this powerful feedback tool.

From accessing your reviews on mobile devices and computers to strategies for managing negative comments and encouraging more positive reviews, we've covered essential aspects that will allow you to control and improve your business's online reputation. Remember, the key to effective review management is consistency, empathy in responses, and a proactive attitude toward your customers' feedback.

By implementing the best practices discussed, you will not only improve the perception of your brand among consumers but also foster a stronger, more trusting relationship with them. Google reviews offer a unique opportunity to engage with your audience and demonstrate your commitment to excellence. Take advantage of this opportunity to stand out and build a thriving business in the digital age.

If you need help with your Google Business, here you have 30 free days of complete management of your Google Business account.

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